International Orders: Please note that Novena Maternal Skin Care can not guarantee date of arrival. After your order has left the US and enters into your country we have no authority on the release of your order from customs. It may take up to 20 working days or more to receive although this is not typical. We are diligently working towards worldwide distribution. International orders are final sale and can not be returned. Port of entry tariffs may or may not be requested by your country. Custom tariff is not the US shipping fee. Tariffs are dependent on the size and destination of order.
Domestic Orders: Shipping charges are calculated through FedEx or USPS Priority Mail. There is a minimal product handling cost included. Shipment for most standard orders ship within 1-2 business days and arrive within 4 – 7 business days from the order date.
We are required by law to collect state sales tax on orders being shipped within FL State. Sales tax will be assessed on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to email us at info@ novenamaternity.com.
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.
Credit cards accepted: American Express, MasterCard, Visa and Pay Pal
We’re sorry, we do not accept: CODs, Layaway plan, Personal Checks, Money Orders, Credit cards with billing addresses outside the U.S.
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.